Learning that connects people, knowledge, and real-world impact.

Hi, It’s Nice To Meet You!

I’m James, a learning and enablement leader with a passion for helping people succeed. Over the past several years, I’ve led the design and delivery of customer education, onboarding, and internal enablement programs in fast-paced SaaS environments. My background blends learning experience design (LXD), instructional design, and adult education with a strong focus on measurable outcomes such as driving adoption and retention, along with customer and employee success.

I believe learning should be human-centered, empowering, and aligned with real-world goals — helping learners solve problems, build confidence, and connect new knowledge to their own experience. Whether building scalable onboarding journeys, leading 1:1 learning experiences, or developing self-service content, I focus on helping people feel confident, capable, and supported. I’m a lifelong learner myself, always exploring new ways to make learning more impactful and more human.

Outside of work, you’ll often find me on a trail with my dog Chester, taking day trips with my family, or digging into the latest ideas in learning and leadership.

How My Work Makes a Difference

  • “The training was engaging and interesting, and tailored to how I will use it… I couldn't have been happier.”

    NHS, January 2025

  • “The training created a well rounded picture on how to use the platform.”

    Government of Ontario, May 2025

  • “Very helpful and answered all my questions about the platform.”

    LiveNation, September 2024

  • “Great training! I feel more comfortable using the Agility Features!”

    Parkland Health, April 2025

How I Design Learning Experiences

With 9 years of experience in B2B SaaS — spanning product training, enablement, and leadership in Customer Success and Support — I’ve developed a learning design approach that focuses on helping people succeed, not just consume content. I design learning experiences that are relevant, practical, self-directed, and outcome-driven. The examples here reflect my commitment to creating learning that empowers people, supports business outcomes, and respects the learner’s journey.

  • Learning should help people achieve meaningful goals, solving real problems, not just transferring information.

  • Learning must be immediately applicable, with clear connections to real-world tasks, challenges, and desired outcomes.

  • Adults learn best when they can guide their own learning journey. I design experiences that support autonomy and exploration.

  • Effective learning builds on what people already know. I aim to connect new learning to prior knowledge, experience, and context.

  • Learning should help people do something better — driving both personal success and measurable business outcomes.

  • At its best, learning empowers people. I design experiences that build confidence, foster mastery, and respect the learner’s journey.

Let’s Connect — I’d Love to Hear From You!