How I Design Learning Experiences
With 9 years of experience in B2B SaaS — spanning product training, enablement, and leadership in Customer Success and Support — I’ve developed a learning design approach that focuses on helping people succeed, not just consume content. I design learning experiences that are relevant, practical, self-directed, and outcome-driven. The examples here reflect my commitment to creating learning that empowers people, supports business outcomes, and respects the learner’s journey.
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Learning should help people achieve meaningful goals, solving real problems, not just transferring information.
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Learning must be immediately applicable, with clear connections to real-world tasks, challenges, and desired outcomes.
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Adults learn best when they can guide their own learning journey. I design experiences that support autonomy and exploration.
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Effective learning builds on what people already know. I aim to connect new learning to prior knowledge, experience, and context.
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Learning should help people do something better — driving both personal success and measurable business outcomes.
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At its best, learning empowers people. I design experiences that build confidence, foster mastery, and respect the learner’s journey.
Learning Experiences I’ve Designed
Click any image or button to explore the learning experiences I’ve designed — they’ll open in a new tab so you can easily return here.
An interactive e-learning experience that showcases my professional background, learning design philosophy, and portfolio — designed to model the kind of engaging, learner-centered experiences I create.
A short, guided video tutorial that walks users through how to navigate my website — demonstrating clear instructional voice, visual pacing, and attention to learner needs.
A concise, easy-to-follow quick reference guide that demonstrates how I design job aids to support learning in the flow of work — in this case, showing users how to add a button in SquareSpace.
An example Help Centre I built to showcase my ability to design scalable self-serve learning resources — including guides, FAQs, and process documentation to support continuous learning and user success.